Congratulations on your new glass investment !! We packaged for protection not looks , so more often than not your piece got to you looking like a mummy stacked with cardboard. Shipping glass is tricky , we want to know your glass got to you safely , take a picture, post it , email us. If by chance your piece arrives broken We do not fix for free , and shipping back and forth two more times is risky , so our advice if there is a crack in you piece upon arival is to fill it with gold (not really ) and live with it . If the breakage is beyond livable , find a local artist that can fix With out having to ship . Otherwise buyer is responsible for payment of shipping here and back as well as a repair charge : / unfortunately.